1,335 trips on Thomson-East Coast Line overcharged by 6 cents, TransitLink apologises for inconvenience

SINGAPORE — A total of 1,335 trips between Orchard and Queenstown stations on the Thomson-East Coast Line (TEL) were mistakenly charged an extra six cents between Nov 13 and Dec 2.

TransitLink said in a Facebook post on Tuesday (Dec 13) that after the opening of the new TEL stations, affected commuters who were charged S$1.34 if they exited the TEL fare gates compared to S$1.28 if they exited from the North-South Line (NSL) fare gates.

“The error occurred because the fare table for trips taken between TEL Orchard station and Queenstown station was not updated accurately during the opening of the new TEL stations,” said TransitLink, noting that rectifications have been made since Dec 3.

Commuters using SimplyGo or those who made payments using upgraded CEPAS cards, Mastercard or Visa credit or debit cards or contactless NETS Bank cards will have the S$0.06 refund credited automatically.

Contactless bank card users will see the refunds reflected in their credit or debit card statements while SimplyGo concession card and SimplyGo EZ-Link cardholders will have the refunds credited back to their cards.

Those who still need to upgrade their CEPAS card will receive an e-voucher, redeemable at any top-up kiosk, assisted service kiosk or TransitLink Kiosk.

Affected commuters with queries on the refund process may call the TransitLink Hotline at 1800-2255-663 or visit any TransitLink Ticket Office.

“We apologise for the inconvenience caused,” said Transit Link. /TISG

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