Agoda, established in 2005, is a reputable online travel platform offering a wide array of high-value travel experiences through their user-friendly app and website. They strive to democratize travel by providing affordable deals on hotels, flights, activities, and more. With a commitment to hassle-free booking experiences, Agoda has become a go-to choice for millions of travelers globally. Their extensive reach is facilitated by a dedicated team of over 6,700 individuals across 31 markets. Agoda's customer service operates 24/7 to ensure continuous support for their diverse customer base.
The platform boasts a diverse portfolio of offerings, including hotels, villas, flights, and various activities, all curated to provide travelers with memorable experiences without breaking the bank. Agoda's seamless booking process reflects their mission to make travel easy and stress-free for everyone.
Furthermore, Agoda's commitment to customer satisfaction is evident in their resolution of complaints, with a 100% resolution rate in 2022. They efficiently address concerns, with 68% of cases resolved within three days. This dedication to prompt and effective customer service enhances the overall experience for users.
With a global presence spanning 39 languages and supported by a parent company, Booking Holdings, Agoda stands as a trusted name in the travel-tech industry. As a company rooted in the travel community, Agoda remains committed to providing legitimate, reliable, and sustainable travel solutions to their vast customer base.
In addition to their core offerings, Agoda is invested in corporate social responsibility and sustainability initiatives, demonstrating their commitment to environmental and community welfare.
Agoda is not just an online travel platform but a gateway to affordable, hassle-free travel experiences for individuals worldwide, supported by a dedicated team and a commitment to customer satisfaction and social responsibility.