Singapore Post (SingPost) is under fire yet again after another stack of undelivered mail was found lying on the ground floor of a HDB block.
This time, a 49-year-old Tampines resident found a stack of 78 letters on the ground floor of Block 708, Tampines Street 71 on 16 Apr. The resident, a security officer, watched over the mail as he contacted SingPost and waited for them to collect the stack of letters.
He told the Chinese daily: “They got the letters back in about two hours. I found a total of 78 letters, including letters from the government.”
SingPost has since said that the mailman in charge of delivering the letters has been disciplined and that the mail has been delivered to the intended recipients.
A SingPost spokesperson apologised over the incident and assured the public that the organisation’s procedures and service standards have been improved. The spokesperson acknowledged that there may be mistakes from time to time but said that SingPost hopes for the public’s understanding and patience as it strengthens its processes.
The spokesperson added: “We are grateful to the help of this resident. SingPost will continue to monitor our postmen to ensure that similar events are not repeated.”
Interestingly, a similar incident occurred just days later. On Thursday (25 Apr), less than 10 days after the Tampines incident, another Singaporean found stacks of mail tossed in the wastepaper ditch near a cluster of letterboxes.
Sharing pictures of the stacks of mail that seemed to have been haphazardly thrown away, Facebook user Li Joanne wrote: “Saw these letters/parcels belonging to various units being thrown at the wastepaper ditch at the letter box. Not sure what happened but for sure we have some lost parcels here.”
Asserting that the confidential information of residents could be compromised by such incidents, Ms Li wrote: “All, there could be various reasons why this had happened, but honestly it should not be happening.
“Packages aside, there are letters that are of private and confidential nature that you don’t want them to be lost just like that. There could be people who may make use of your info and do malicious things. If you ever have the same encounter, pls be kind to our mails.”
These incidents could join a series of lapses by SingPost that led to intense public backlash against the company, from the beginning of this year. These lapses seem to have continued in spite of SingPost’s apology over “failed deliveries” and its admission that it “should have done better” in Jan 2019.
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