Update:  A Grab spokesperson responded to TISG’s queries and said: “Grab carefully evaluates every refund request by consumers to firstly determine if it is valid. We do this by checking the consumer’s refund history and verifying the completeness of evidence provided, such as photos or even medical certificates, depending on the nature of the complaint. We then … Continue reading Hawkers who shoulder refunds are barely making profits compared to “food delivery giants” making “tons of money from their extravagant commission from us”