A customer posted a screenshot of a bill for soup at a noodle house recently, which included a 10 per cent service charge. As she had bought the soup at a “self-service” eatery where each customer picks up their order from the counter and brings it to their table, she wondered about the reason for … Continue reading Customer: Why restaurants charge 10% service charge if it’s ‘self-service which you have to collect the food yourself?’