Singtel confirmed in its Facebook that despite its best efforts the issues related to its fibre broadband persist. Singtel said in its Facebook:
“Singtel’s engineers have been working tirelessly since this morning to resolve our fibre broadband issues which have regrettably, caused islandwide disruption. This has affected our residential customers and some business customers.
We are currently still investigating why our servers cannot assign IP addresses to our customers’ modems to enable broadband connectivity.
So far, while we have ascertained that the service disruption is not due to a DDoS attack, we are not ruling out other plausible causes.
We will be working with our vendors throughout the evening and overnight to isolate the problem and get our broadband services up and running again.
Meanwhile, affected customers who are also Singtel postpaid mobile subscribers have been advised to use their Singtel mobile broadband. Charges for such use of local mobile data will be waived.
Our TV, mobile and fixed line services are not affected. Fans can still catch their Premier League and other football matches on Singtel TV tonight.
We regret and apologise for the inconvenience caused and thank our customers for their patience.”
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