Singapore Post (SingPost) is conducting an investigation after a local woman said that she found stacks of mail tossed in the wastepaper ditch near a cluster of letterboxes. Sharing pictures of the stacks of mail that were haphazardly thrown away, Facebook user Li Joanne wrote yesterday evening:
“Saw these letters/parcels belonging to various units being thrown at the wastepaper ditch at the letter box. Not sure what happened but for sure we have some lost parcels here. But fret not, these are in good hands with me. Singapore Post I am not redistributing these two stacks for you. Pls contact me to get your letters back and do a thorough investigation on what exactly happened.”
Ms Li posted an updated today that SingPost has contacted her and is investigating the matter. She wrote: “SingPost has gotten in touch with me and informed (sic) that their colleagues will get in touch with me to retrieve the mail.”
Asserting that the confidential information of residents could be compromised by such incidents, Ms Li wrote: “All, there could be various reasons why this had happened, but honestly it should not be happening.
“Packages aside, there are letters that are of private and confidential nature that you don’t want them to be lost just like that. There could be people who may make use of your info and do malicious things. If you ever have the same encounter, pls be kind to our mails.”
In a statement to Channel NewsAsia, a SingPost spokesperson said: “SingPost thanks Ms Joanne Li for reporting this issue, as well as for safekeeping the mail. We are currently in touch with Ms Li and will be retrieving the mail from her today. We have also commenced an internal investigation on this case and will provide updates when available.”
This latest incident could join a series of lapses by SingPost that led to intense public backlash against the company, from the beginning of this year. These lapses seem to have continued in spite of SingPost’s apology over “failed deliveries” and its admission that it “should have done better” in Jan 2019.-/TISG
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