Tan Soon Mui, the manufacturer of the chin chow which a customer claimed was made of plastic, has made a police report over the claim.

NTUC Fairprice, which provided the update on its Facebook page on Tuesday, said that it had contacted the manufacturer and that it “has been clarified that this claim is false, and we understand that the manufacturer has made a police report over the post.”

“Checks on existing batches do not reveal any abnormalities and samples have been sent for further lab tests as well,” Fairprice said. “The manufacturer has advised that freezing and thawing of the product may affect the texture and consistency of the product.”

The supermarket chain, where the customer claimed to have bought the packet of chin chow (grass jelly), said it had been trying to get in touch with the customer so that a sample of the plastic food stuff could be examined.

“We have yet to establish a connection with this customer,” Fairprice’s update said.

A video of the packet was uploaded online by one Sng Hock Huat on 12 May, which went viral and viewed numerous times.

“We advise the public not to circulate unfounded or unverified information which may cause unnecessary public alarm, and the manufacturer is currently working with the authorities on the matter,” Fairprice said.

It urged “the public to be mindful of information spread on social media and messaging platforms, and encourage all to verify information directly with the source when in doubt.”

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