A video which purportedly shows the packet of Tan Soon Mui grass jelly has been uploaded by a Sng Hock Huat on 12 May has since been shared numerous times.
“Dear fans, we understand a video on a chin chow product is being circulated,” the Fairprice Facebook page said on 13 May.
“Thank you for bringing this to our attention,” it said. “We take food and safety matters very seriously and we have since been in contact with our supplier for the product in question.”
Fairprice then asked the creator of the video to contact it directly to aid in the investigation.
Here is the video:
CHIN CHOW BUY FROM N T U C
Posted by Sng Hock Huat on Friday, 12 May 2017
In March, there was another complaint of food bought at Fairprice.
A 12-second-long video then showed a live cockroach inside a packer of braised duck which was bought at the supermarket.
Fairprice released a statement after the video was posted online and garnered more than 200,000 views. The supermarket said it was conducting a “full investigation” into the incident.
“FairPrice takes food safety and quality matters very seriously,” the statement said. “The product in question is sold on concession at our Ang Mo Kio Hub store at the ready-to-eat counter, which is run by an external vendor.”
“We assure customers that food safety and hygiene is of paramount importance to us and we will spare no efforts in providing only wholesome food to our customers.”