An irate Singaporean has blasted Singapore Post (SingPost) for defacing an international parcel that she had sent to her sister overseas.
Facebook user Eliza Faith Ong wrote on social media on Wednesday (27 Mar) evening that she had visited the SingPost branch at Bras Basah complex to mail a collection of items from Japan as a gift to her sister who lives overseas. The package allegedly contained dried snacks and beauty products.
When she reached the counter, a male counter staff allegedly “started interrogating” Ms Ong and warned her that she could not post liquid items. Ms Ong said that she reassured the staff repeatedly that the package does not contain liquid items and signed a customs declaration.
She paid $54 to mail the package but was left livid when she realised that the counter staff had written on the gift package she had carefully selected, when her sister received the parcel.
A photo of the parcel Ms Ong shared on Facebook shows that the message “*SUSPECT LIQUID ITEMS BUT CUSTOMER INSISTED TO SEND AND FALSE DECLARATED (sic)“ is written in blue ink on the parcel.
Enraged, Ms Ong called the act of writing on her package “vandalism”. She wrote: “I spent $1.50 to purchase the kraft papers and spent another 10 mins to wrap my box up nicely simply because this parcel is supposed to be a gift. And your staff went to vandalize my property without my permission to do so. My sister received the parcel with a rude ‘shock’.”
She asked: “Is this the desired standard imposed by Singapore Post to your staffs? (sic) If i knew i was going to pay so much to have someone accusing me of things that is untrue and even vandalizing my stuff, i would just gone to other reliable courier companies. This is unacceptable behaviour and I deserve an explanation.”
Read her post in full here:
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