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Lazada customer who ordered two IKEA trolleys is scammed and sent a rosary instead

Shopper security and complaints handling at Lazada are in question again as yet another customer unleashes a complaint on social media regarding fraudulent sellers on the shopping platform.




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Another Lazada customer has taken to social media to share his frustrations with the Alibaba-owned shopping platform, after he was scammed and sent a rosary instead of the two IKEA Roskog trolleys he had ordered.

On Wednesday (May 8), Facebook user Hafizul Syakir Juraimi revealed that in early April, he had purchased the trolleys on Lazada’s website instead of at IKEA since the trolleys were out of stock at the Swedish furnishings chain. He said that he had been “happy to find it in stock on lazada at a much lower price despite the super long shipping date.”

On April 23, Hafizul received an SMS stating that his order would be delivered to his letterbox. Although Hafizul was doubtful about how trolleys could fit into his letterbox, he checked the status of the order on Lazada’s website and found that the delivery would be made by Apr 25 at the latest.

However, it was no parcel that Hafizul received on April 25. Instead, he discovered that his letterbox had an “envelope inside with double labels pasted over one another. Upon peeling the top label, the underneath one stated “2x IKEA ROSKOG” from Lazada.”

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In place of thr trolleys, the measly enveloped only contained a 112-bead rosary. Panicking, Hafizul tried to open a dispute with the seller but found that both the listing, and seller had vanished.

When he contacted Lazada, Hafizul was instructed to send the package back to Lazada via Ninjavan. He lamented on Facebook: “Seriously? An obvious fraudulent seller on their platform and I still need to ship back the item for them to process anything.

“Well done Lazada. And here I thought that Lazada is a trusted platform, but I guess I was wrong. I have yet to send the package back as the Ninjavan boxes are not quite accessible.

“Yes I know shopping online has its risks, but I think it is too much that I have to ship back the packaging before I can get my refund. Heads up to anyone planning to buy stuffs online.”

Earlier, another Lazada customer — Facebook user Howard Toh — had complained on social media when he had ordered three foldable keyboards but had instead received a mobile key ring.

Toh’s case went viral after he published his complaint on social media. In his post, Toh had asserted that “shopping on Lazada is no longer a safe experience after the acquisition by Alibaba.” 

Two days after he publicly shared his frustration with Lazada, Toh updated netizens that the company’s chief executive officer had called him personally to resolve the issue and that he had since received a full refund.

It is unclear, at this point, whether Hafizul will receive similar redress.

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