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Deliveroo had no riders to make food delivery but allegedly did not call or offer automatic refund to paying customer

Customer expresses shock at bad customer service.

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A customer has blasted food delivery service, Deliveroo, after the company did not make any attempts to notify her or ensure that a refund is automatically processed after they could not get any riders to deliver her meal.

Calling Deliveroo’s service “another own goal,” Facebook user Steff Hunter-Hoahing wrote on her social media page on Tuesday (26 Mar):

“Waited an hour for an order that was billed to take 25-30 mins. When I called to ask about it, I was told there were no riders available and would I like a refund. “That’s the best I can do for you” she said.

“So – and I clarified this with her – I had two options. One to get no food and to get my money back. Two, to get no food but they KEEP MY MONEY. She confirmed that yes, those are my available options.”

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Expressing shock at the poor service she received, Steff added: “I am flabbergasted by their service culture. This is what happens when you train your staff to read from banal script that says nothing in a pretend soothing voice. They’re better off not picking up the phone.”

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