Home News Commuters slam SMRT for releasing inaccurate and misleading info during peak hour...

Commuters slam SMRT for releasing inaccurate and misleading info during peak hour delays




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Commuters on the North-South line faced more delays this morning due to a track fault that, according to SMRT, is not connected to the new signalling system that caused massive train breakdowns last week.

The delays reportedly began from 7.10am. SMRT tweeted that the delays are not linked to the signalling system and advised commuters to add 15 minutes to their travel time if they are travelling from Yew Tee to Jurong East:

Commuters, however, experienced far longer delays (around 50 mins some claim) instead of the 15 mins SMRT said the delay will span. Some commuters also said that the delays affected other parts of the North-South line and the East-West line as well ano slammed SMRT for releasing misleading and inaccurate information and concealing crucial  information online:

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SMRT announced that train services were running normally by 8.53am.

The organisation’s vice president for corporate communications later said that SMRT had tracked the source of the delays to a “faulty track point” near Jurong East MRT Interchange. He assured:

“Our engineers will rectify the fault tonight after the end of passenger services. We thank commuters for their patience in the meantime and are sorry for any inconvenience caused.”

Commuters flooded social media with their frustrations this morning, with many indicating that it is no longer surprising and almost expected for train services to break down every week:

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