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Blogger posts about “horrible service” on a Singapore Airlines flight in 2013. Netizens ask, “Why?”




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Matthew Klint has a blog called “Live and Lets Fly” on a website for frequent flyers called, Boarding Area, which claims to feature all the best frequent flyer blogs in one site.

The About Us page for Boarding Area reads, “The blogs you will find on BoardingArea are the best of the best, the cream of the crop, the cat’s meow… you get the idea. Each blog in the BoardingArea network has been hand selected by our team for its quality of content, its timeliness and, last but not least, for its entertainment value.”

On March 29 of this year, Klint chose to publish a blog recounting the “horrible service” he experienced on a Singapore way back in 2013, and netizens are dumbfounded as to why, given that the flight was 5 years ago.

The main thing Klint complained of was the attitude of the flight attendant who served him, who probably wasn’t in the best mood that day. Singapore Airlines is known for its excellent service, and so Klint was disappointed.

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Klint writes, “The FA’s name was Vivian and I was stuck with her working my side of the aisle for the entire 16.5hr nonstop from Singapore to Los Angeles. She wasn’t just indifferent. She wasn’t just rude. Nope, she was downright hostile. And I don’t know why.”

Apparently, ‘Vivian’s’ hostility manifested in her sharp tone, eye-rolling, slamming things down on his tray, grunting instead of being pleasant, and loud sighs.

Klint complained further that he was not offered wine and that his drink did not get refilled during the dinner service.

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What offended him most, however, was her facial expression. “But the worst thing was the scowl on her face. Like a bad botox injection, it was stuck.”

Klint considered telling ‘Vivian’s’ superior, but decided not to. He also complained that the seat was one “one of the least-comfortable business class seats”  and that he mostly tossed and turned instead of getting a good rest.

He did say, however, that the bedding was “excellent.”

Klint concludes his blog by writing, While I do hold Singapore Airlines to a higher standard, I would have been just as appalled had this happened on a U.S. carrier. I simply could not believe how hostile she was.

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After the flight I wrote to Singapore about the incident and never heard back….

The moral of the story is this: even world’s most beloved airline has a bad day.”

Singapore Airlines was awarded best airline in the world by the Skytrax World Airlines Awards, which makes Klint’s post even more puzzling.

Though it came out in March, the post was re-published in the SGTalkForum website, where it has been viewed more than 16,000 times. Needless to say, netizens are not too happy about it, with several asking why Klint published the post five years after his experience.

Commenters on Klint’s own blog were asking the same thing, and did not take too kindly to his whingeing and complaining.

One commenter advised Klint to get over himself.

Another asked if he had even bothered to find out why Vivian was in such a bad mood, arguing that he could have helped change her attitude.

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