Outhay a Level 4 Tripadvisor Contributor reviewed Marina Bay Sands on the travel website and gave it a ‘terrible’ rating. Outhay who has 20,000 readers in Tripadvisor said that he stayed there one night and deeply regretted it.
“I felt so stupid to fall in a tourist trap. For the first time of my life, as soon as I arrived in the so called lobby, I wanted to run away,” he said. He then listed 4 reasons why he felt that way:
Arriving by taxi with 5 or 6 pieces of luggages: no bell men to help us with the luggage, open the door or whatever.
The so called lobby: about 20 people queuing to check in and out. Actually you have the same number of people queuing in a metro station. What the f…!!!!!!
The room: nothing special. Looks like a novotel or basic business room with no charm. Furnitures look a little bit cheap. What amazed or shocked me was the automatic mini bar: if you take anything, there is a automatic counter or if you want to have en empty fridge, you need to pay 10 dollars!
The famous pool: yes, it’s big and then? We just feel like in a public overcrowded pool. I came back from 3 weeks holidays in bali and all the infinity pools I had were much more amazing than that one. Everyone enters the pool without showering…By the way, it’s already super busy at 8am…
“500 Singapore dollars for this piece of s….?????” Outhay said.
He said that he stayed at Raffles Hotel the following day, and that he was much happier there. He said that MBS doesn’t care about guests because they think that people will always want to stay at the hotel because they want to take a picture in its infinity pool.
Outhay said that he travelled with friends and stayed in MBS in September 2016.
Pek Chin Siong, Vice President of Hotel Operations at Marina Bay Sands, responded to Outhay’s review in Tripadvisor and said that his feedback was valuable, and that he was disheartened to read about the service challenges that the hotel’s guest encountered during his stay with them.
“Please allow me to assure you that it is never our intention to cause our guests any inconvenience during their stay,” he said.