Home News Featured News 2-hour MRT Breakdown Comes After SMRT CEO's Assurances to Frustrated Commuters

2-hour MRT Breakdown Comes After SMRT CEO’s Assurances to Frustrated Commuters




- Advertisement -

Frustrated MRT commuters slammed SMRT today for yet another train service breakdown due to a track circuit fault at Jurong East Station. The delays on the East-West Line allegedly lasted more than 2 hours, while SMRT only announced that travel time could be extended by 5 to 20 minutes.

Commuters took to social media to share their ire at SMRT, especially calling the organisation out for not being upfront about how long the delay would last.

@enthralleddd: “when it’s rainy & the hurdle to get to work is real when it took 45mins btwn 2 mrt stations bc of a train fault. i want the day to end alr.”
@Cka70061418: “Wow, im appalled. I board the train frm boon lay at ard 8.25am & have just reached buona vista @9.15am. I wonder how u guys est ur delay.”
@qixin: “10 mins is understatement. It’s at least a 30 mins delay at Jurong East”

SMRT reported that train services had resumed as per normal at 10.58am, however according to MRT Disruption Feed, it appears that train services on the North-South Line were halted due to another signalling fault from around 2pm onwards.

SMRT Trains CEO Lee Ling Wee released a statement this week that the organisation has “no choice” but to conduct signalling checks during the day and during peak hours. He said:

“If we were to restrict the performance checks to only weekends, or engineering hours (i.e. 1.30AM – 4.30AM), it would take Singapore years to implement the new signalling system on the NSEWL”
- Advertisement -

The statement posted on SMRT’s blog came after scores of grievances over recent breakdown were aired on social media, with one online petition pushing Guinness World Records to honour SMRT for Highest Number of Train Delays going viral.


Send in your scoop to news@theindependent.sg 

- Advertisement -

Independent Budget office a “wasteful duplication” of functions: DPM Heng

Singapore – Deputy Prime Minister Heng Swee Keat said that an independent Budget office would be a "wasteful duplication of functions" as there are independent audits by the Auditor General's Office and parliamentary scrutiny of the Government's spending. On Friday (Feb 26),...

Hyper-competition does not necessarily lead to better economic performance: PSP’s Kumaran Pillai

Singapore – Opposition Progress Singapore Party's (PSP) Kumaran Pillai took to social media to urge more investment in local talent as many feel they "have gotten the short end of the stick" when it comes to employment. In a Facebook post on...

Kranji land ‘erroneous’ clearing: more supervision not always best solution, says Chan Chun Sing

Singapore – Processes should be streamlined and not more layers of supervision added in public service, said Trade and Industry Minister Chan Chun Sing on Friday (Feb 26) in response to the erroneous clearing of a large patch of woodland in...

Send in your scoop to news@theindependent.sg