An Uber customer has claimed that she has lost $1300 in unauthorised card charges made by Uber for rides she did not call for nor take. It appears that confidential details pertaining to the cards linked to her Uber account were hacked and her cards were used to fund Uber rides from 13 Nov.
The customer, Jenna Lim, took to Facebook over the weekend and said that she has lost all trust in Uber after the shocking incident. Interestingly, all these transactions were made in US Dollars.
“Guys, please be careful when adding your debit or credit card to Uber Account. This is what I woke up to. A negative amount in my bank account.
“I got a huge shocked and went to check on my transactions. Turns out all transactions were made from Uber and amount is in USD. More than 30 transactions were made from 13 November amounting to a total of $1.3k +. It would have been worse if I didn’t check my bank statement. Just 5 days and 1.3k gone. Wow I can’t believe that Uber’s privacy security is so bad???
“I believe someone from the US hacked into Uber’s security system and attained my bank account info. Also, I can’t even delete the card payment in Uber Account. This is super ridiculous. So friends, please try to use cash to pay for your trips instead.
“Lost all my trust in Uber already.. really shocking experience…..”
She later updated that Uber has reached out to her and is working on resolving the issue.
This is not the first time an Uber customer has allegedly lost hundreds of dollars via unauthorised card charges from the cards linked to her Uber account.
In mid-September this year, Mandy Tay – a netizen believed to be a regular customer of Uber – hurled accusations over what she describes as an “Uber scam,” where she claims Uber made unauthorised charges of over $2,100 from her bank account.
Uber had responded at the time that while the organisation does not comment on individual cases, Tay’s experience could have been caused by a myriad reasons and that they are monitoring the situation:
“We do not comment on individual cases due to our privacy policies which protect both riders and drivers. Our team will review the incident and address it accordingly. However, it is important to stress that there are myriad reasons why this could occur – including whether the user is maintaining good habits in safeguarding personal information security, whether the device has been compromised, or even issues with the financial institution and its products. It would not be right to speculate, but we will continue to monitor the issue closely. Riders are encouraged to contact our 24/7 customer support team through the in-app HELP, Account and Payment Options, or online through Account and Payment Options, should they suspect that their account has been compromised.”