Man blames SMRT for lost phone after leaving it behind at charging point unattended

A netizen has blamed SMRT for “not doing anything” after he reportedly left his phone behind at a charging point at Admiralty MRT Station unattended.

Interestingly, the netizen – Facebook user Cavin Tan – called SMRT “irresponsible” after it responded that it had reviewed footage of the incident and Tan left the phone behind and that a third party had taken the phone.

According to SMRT, Tan had left his phone at the charging station and walked off in the direction of the ATM at 10.47am on an unspecified date. When he returned for his phone just a few minutes later at 10.51am, the phone was gone as it had been taken by a third party.

SMRT advised Tan to lodge a police complaint over the matter and revealed that it had advised him to do the same in a call it made to him on 20 Apr.

Tan copied the following email that the transport company had allegedly sent to him, in a post he shared on SMRT’s Facebook wall:

Dear Mr Tan
We are sorry to learn of the inconvenience you had encountered regarding your lost handphone at Admiralty Station. We have tried to contact you today but unable to reach you.
We wish to share that we have reviewed the footage regarding your misplaced phone at Admiralty station. You had left the phone at the charging point at 10.47am and headed in the direction of the ATM. You returned to the charging point at 10.51am. In the meantime, the phone was taken by a third party.
We trust that you have filed the police report as originally advised in our earlier phone call on 20 April. We will extend our fullest cooperation to the police should they approach us.
Thank you for your kind understanding and we look forward to providing you with better travelling experiences.
Should you require further clarification regarding this matter, please contact me at 1800 336 8900.
Best regards
Erica Quintos
Customer Relations

It is unclear what Tan wants from SMRT. He only wrote: “SMRT STAFF CHAIRMAN AND CEO IS NOT DOING ANYTHING I HAVE RECIEVED A EMAIL FROM SMRT AND GUESS WHAT FROM THE IRESPOSIBLE GROUP AND TEAM…BELOW IS THE EMAIL SMRT EMAILED”

Netizens responding to Tan’s post have criticised him for being “spoiled”:

 

38 COMMENTS

  1. Huh ! It like leaving a car at the car park with doors unlocked. Then you blame HDB or URA. Why write this article when the crux of the argument is so poor !

  2. SMRT has got it right in this instance. We must b responsible for our own things n not expect others to be responsible for our things. Leaving d phone unattended is a temptation to many people.

    • It may not be SMRT if the charging station if public have access …….regardless , whosoever that has taken the phone should return it …..not right ?

  3. The next step smrt is going to do is to say sorry and then remove the free charging station because of 1 idiot who dont take responsibility of his own stuff and blame others for his mistake. I hope he not a mangement level in work. Haha

  4. Is there no sign saying that SMRT is not responsible for the loss or damage of mobiles left unwatched by owners when they are charged?

    • “Is there no sign saying that SMRT is not responsible for the loss or damage of mobiles left unwatched by owners when they are charged?”

      Huh? O.o
      Hey it was his property, now another’s, his responsibility. NOT SMRT’s.

    • Not disputing it’s his responsibility. Just thinking that SMRT could forestall all blame just by putting up a sign. Like what you see in some car parks.

    • This is common sense. Surely if you want a nation capable of thinking, you should not need to spoon feed right up to this fella’s age right?

  5. You patronized geylang and used the condom which is provided by them and end of the day , can you blame the latter when you contracted HIV ? Exposure of your charging hp to the public is your number 1 Negligence!!!Why not blame your mum for not growing you a brain instead ?

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