Local cleaning company calls out foreigner who tried to cheat them of their rightful fee

The cleaning company, Ocean Cleaning Services, decided to call out the customer after the customer accused them of trying to cheat just because she is a foreigner, saying that she can only pay S$12 for a S$100 sofa cleaning job

A local cleaning company has called out a foreigner who tried to cheat them of their rightful fees after the cleaning job was done.

The cleaning company, Ocean Cleaning Services, decided to call out the customer after the customer accused them of trying to cheat just because she is a foreigner saying that she can only pay S$12 for a S$100 sofa cleaning job.

Sharing screenshots of a partial text conversation she had with a person representing the company, she claimed that the company “Stupid ocean cleaning want to cheat money. Singapore cleaning few dolar one hour they charge me $100 I still willing to pay $12 one hour they think we foreigner want cheat us”:

The cleaning company was alerted to the customer’s post and promptly debunked her claims, sharing before and after photos of the cleaning job as well as screenshots showing the full conversation with the customer.

Revealing that the customer has yet to pay and that the episode left their cleaners having to delay the appointment of other paying customers, The cleaning company wrote:

“Here this goes, firstly i would like to thank the person who send us the photo, after providing cleaning service for so long i can say 99.99% of our customer are understanding and good but we are so fortunate yesterday to met this 0.01%, i have no choice but to clarify and post this, you called us a ‘cheater’ but don’t worry i still respect customer privacy by censor out your name and contact
“You engage us as a one time cleaning service, below are the few point and the picture you ownself judge
“1. You gave us the wrong address and make us go round and round and you change the timing 30min before the appointment from 12pm to 2.30pm to make me reschedule my other appointment the whole day
“2. After the cleaning done you telling me in singapore cleaning is hourly rate and few dollar and you are will only pay $100 only they clean 4 hour which is $12 per hour as you described.
“3. We did inform you the cleaning process take about 1-2 hour for your sofa and the charges is $100 and not hourly charges.
“4. You insult us by your so called ‘cheater’ and claim we bully you as a foreigner, please look at the way you talk and the abusive language.
“Lastly you handing over your flat at at the day we clean the sofa and heading back to your country so i guess maybe you are just creating some nonsense just to save the $100 bucks for yourself, still i thank you for posting us in your facebook and help us to promote how well we clean your sofa, and i wish you all the best.
“Once again i thank you for wasting few hour of our time and i sincerly apologise to those customer who is affected by our delay and changing time last min.”

The screenshots of the text conversation show that the woman agreed to pay S$100 for sofa cleaning before claiming that she can only fork out S$12 after the job was done.

The unreasonable customer even used profane language when the cleaning company asked for their rightful payment. Read the screenshots of the text conversation between the cleaning company and the customer here:

-/TISG

 

Here this goes, firstly i would like to thank the person who send us the photo, after providing cleaning service for so…

Posted by Ocean Cleaning Services on Tuesday, 16 April 2019

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