Grab driver allegedly breaks customer’s teeth after punching him during argument over trip cancellation

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A netizen known as Henry has fractured four teeth after he was allegedly punched in the face by his Grab driver while the pair were embroiled in a row over the cancellation of the trip. The incident reportedly occurred on 12 May around 11.50am.

Henry, 35, claims that he and his family booked a ride from 727 Yishun St 71 to Choa Chu Kang via the Grab mobile application. The driver of a black Audi accepted the booking at about 11.33am and arrived at Henry’s pick-up location less than ten minutes later.

The driver, however, allegedly refused to ferry the family since they had a 5-year-old child with them and allegedly asserted that Henry was supposed to have indicated that he is trying to commute with a young child while booking the ride. According to Henry, the driver advised him to book another ride. When Henry agreed to do so, the driver apparently took off.

Henry then proceeded to book another ride using a different ride-hailing application and continued to wait for their new ride at the same spot. It was at this point that the Audi driver returned, at 11.46pm, and allegedly confronted Henry loudly about why he did not cancel the Grab ride.

The second ride – a blue Mitsubishi – arrived soon after but the Audi driver became verbally abusive, according to Henry who claims that the Audi driver continued shouting at him to cancel the Grab booking while trying to urge the Mitsubishi driver to cancel his ride with Henry.

Henry claims that he agreed to cancel the Audi booking as he boarded and sat in the front passenger seat of the Mitsubishi. The unsatisfied Audi driver allegedly held Henry’s door open and continued shouting, instructing Henry to stop laughing even though Henry was apparently not laughing.

Just as Henry was taking his phone out to cancel the Grab booking, the Audi driver allegedly punched him in the face without warning, causing Henry to bleed profusely.

Henry says that he immediately contacted the police and instructed his family to return home, worried that the Audi driver would assault them as well. The Audi driver allegedly tried to flee the scene but Henry recounted that he leaned on the Audi to prevent him from leaving. The Audi driver only left after questioning by police officers, after the police and emergency services arrived.

The police have confirmed that they were alerted at 11.51am to a case of voluntarily causing hurt at Block 727 Yishun Street 71 that day and that a 35-year-old was conscious as he was conveyed to Khoo Teck Huat Hospital.

Henry was referred for a dental checkup and surgery soon after he discovered that the punch had fractured four of his teeth.

Henry shared to an online publication:

“I would like to highlight the severity of the incident. I was attacked without any provocation, and it was carried out in front of my wife and two young children.

“The assault has caused serious mental trauma to me and my family. I feel a sense of helplessness for letting my children witness their father being attacked by a stranger.

“Not to mention the effect this incident has on my children. What if they learn from to solve their problems through violent means?”

A Grab spokesperson has since shared with reporters: “The safety of our customers – drivers and passengers alike – is our absolute priority, and we do not tolerate such behaviour. The police investigation is ongoing and we will be fully cooperating.”

118 COMMENTS

  1. Well, u have no idea the stress level the driver are in man. By not canceling, u are affecting his livelihoods so what do u think will happened. That itself is a provocation.
    Oh by the way, the police wouldnt arrest him cause there is no weapon involved. U will need to file ur own magistrate complain and a civil case against him.

  2. Ride hailing rides are great for convenience. The trouble is, drivers are not rigorously vetted and you may not know what kind of a fiend will turn up at your doorstep. No wonder everyone wants to own a car. You have full control over how the car will behave on the road. Most importantly, you’re 200 percent safe because you’re the driver as well as the passenger. Even taking a train is fraught with danger these days. You never know what kind of weirdos are in the same coach.

  3. Based on 4.4% GDP growth for first quarter, govt would expect Singaporeans to be prospering instead of fighting over a few dollars. After all, there’s no need to fight, with 9% GST, higher electricity and water charges, increasing town council conservancy charges and the CareShield…all will be squeezed dry

  4. The moment you physically attack a possible smart mouth, you lose, that’s the rule. And why are ppl getting super angry? One of many reasons, read Alan Lim post below. Talk is cheap, these grab drivers are out there earning some extra bits and need to tolerate smart mouths, not easy.

  5. Cheap fare..Cheapo Pax whom abuse the ride…like this one because for sure he knows his kid cannot ride in but this rider took a gamble because he knows he had a 50% chance some kiasu driver will take.
    This comes to a point when this driver blew up because if he do t cancellation…he will be punished …n this rider also refuse to cancel making things out of hand…ITS TAKES TWO to CLAP but with the help of GRAB management.

  6. Violence is wrong but this Henry also si bei jialat… just cancel let the grab driver move on to his new job… instead wasting ppl time to earn money… ppl also need to feed family… don’t need to exaggerate that this guy gonna hit your family lah… why not say afraid that will kill his family!

  7. Ha..another self entitled brat finally got what he deserved. Its such a obvious one sided story. Think of it, who in the right mind will wanna punch someone so hard in the face for little or no reason unless instigated? Such people would be in prison already because think of it, everyday we will come across idiots. The grab driver is just doing his job and earning a living, told henry to cancel his trip so that he could get another passenger. Due to henry’s overwhelming ego and self entitled typical Singaporean attitude, he didnt cancel the trip and insist the driver cancel it which he didnt because there would be a penalty and its not fair since Henry should have indicated that he had a 5 year old child so its clearly not the driver’s fault at that moment. So the driver returned to ask Henry to cancel the trip. Its obvious that Henry must have said something really nasty to the driver to get punched in the face. Im not siding the driver. Both are at fault. Thats why its a non arrest able offence. If both assault eachother then its considered affray but if one attacks another then worst case IO will just ask the victim to lunch magistrate complaint as long as no weapons involved. Too bad for both of them. Driver gets fired from his job and wil probably get another one. Self entitled Henry got his face fixed and need to spend thousands on getting a new teeth. Moral of the story? just be polite, apologies and go on with your day instead of trying to be hero. There are MANY, MANY people who thinks they are above everyone else in today society just that they heven come across the wrong person yet.

    • he deserves it though not the right way (driver wrong to fight). people making a living & he purposely screwed people by not cancelling his ride.

      1.he used another phone to book another car
      2. he breaks the law by booking cars that has no children sest/restrain
      3. he set a very bad example for his son
      4. He must have also said something to provoke..nobody gets angry for nothing. he must come clean

      I must emphasise that the driver is also wrong. he is definitely not drive Private hiring vehicle anymore

  8. Under the law Using violence is wrong no matter who is in the wrong or at fault. Some riders are very jia lat one, for instance driver about to reach or already reach the pick up point , the passenger suddenly click cancel. Other scenario some times driver wait too long for passenger, passenger no show & driver never get any no show charges, wasting drivers time & petrol. Sigh….. Earn that few dollars very (gang kor-hokkien) difficult

  9. Under the law Using violence is wrong no matter who is in the wrong or at fault. Some riders are very jia lat one, for instance driver about to reach or already reach the pick up point , the passenger suddenly click cancel. Other scenario some times driver wait too long for passenger, passenger no show & driver never get any no show charges, wasting drivers time & petrol. Sigh….. Earn that few dollars very (gang kor-hokkien) difficult

  10. The lesson he learnt is very huge, not every driver will be so patience with riders dirty game by not cancelling the trip due to unhappiness. We have seen many ahbengs even some cha bo not having good night before behave as such. I just ask them get lost curse all the way. But not all riders are bad, there are drivers too ahbengs.

  11. The lesson he learnt is very huge, not every driver will be so patience with riders dirty game by not cancelling the trip due to unhappiness. We have seen many ahbengs even some cha bo not having good night before behave as such. I just ask them get lost curse all the way. But not all riders are bad, there are drivers too ahbengs.

  12. From Grab Driver who punched the idiot rider:

    Hi All, I am the said driver that got involved in this unwanted event.Being a driver with GRAB for 2years.I tried my best to ensure great services were provided and safe trips for riders.But i admit,as a human being,we all have our weaknesses.Neither am i here to gain support nor support the actions i took.Yes,things should have not resolve in violence.Bit whatever it is.I will be a gentleman to admit my mistakes and face the consequences of my actions.But just wanna share what leads to this ordeal.Im here to share my account of what happened on that very day. On the 12th of May 2018/11.30am(Sat),i received a JUSTGRAB booking that requires to pick n send a req to the location requested by the pax.I drove down to the said location and saw a guy standing under the shelter and stop my car to verify the booking.To my surprise,there were 2kids and a lady accompanying the guy,he opened my rear door and before he was about to board my car,i politely told him him that im unable to proceed his req as i dont have any mifold to support his kids.I explained that he has booked a Justgrab booking and politely told him to rebook and get a Taxi or Grabfamily.He slammed shut my door and walked off.Afterwhich i made my way out of the CP and reminded him to rebook his booking via the Grab Messenger.After waiting for 5mins,he did not cancel the booking and i decide to make my way back to his location.I saw him waiting under the void deck with his family.I approached him and asked on why is he not cancelling the booking as i cant accept any further call if he does not do so.He shouted at me asking me why should he be cancelling?Im the one who rejected him.I explained that,i cant cancell as my Cancellation Rate is insufficient to cancel on my end and will result my incentive for the whole week($300+) to be forfeited if i can maintain the CR.I told him that i wont want to hold the liability of being fine $120(3points) or worst case scenario if an accident occurs.My insurance wont hold responsibily coz its stated in the terms.The insurance will be void if the driver go against the law in any case.After much explanation he still stayed on his ground of not cancelling.
    Suddenly to my surprise,another PHV car came via his request.I approached the driver to get confirmation on whether he is going to pick up the family.I explained to him of what happened.The pax requested a car via Ryde and left the booking of my car hanging.The family approached the car and boarded the car immediately,i then went to the rider and futhermore requested him to cancel only to be tolded off that he will cancel afterwards.He sarcastically laughed at me and that was when i cant hold back my emotions to be treated like a beggar.I admit i should not have reacted the way i reacted but i must admit i too have my weakness as a human being.After wasting my resource and time,it further escalates the reactions of mine.But whatever reasons i have,i know all the odds will be against me as people will see me as the guilty party.

  13. Not happy can punch people, if I am not happy with you, I can also stab your neck with chopstick, Oh Wait, nothing to do better hide at home, many people with anger management issue, just like me, hmmm, Oh Wait, Jacky say #WhoCares, Charlie say #kill #killkill #killkillkill

  14. The driver has indeed committed an act of volunteery causing grievous hurt to Henry but on Henry part , the job wasn’t cancel as promised until he claimed he will do it while seated in the front seat of the mit car ?
    Due to some regulation set up by LTA , rider should inform if he has a child with the booking ..,,,
    At many instances as rider just took it for granted that drivers should accept all rides …. it goes both ways however once physical violence is involved ….. driver is at fault alr

  15. Serve him right for not respecting other people and looking down or making things difficult for people who are trying to do their job. is this the way to teach your children how they shld treat others?! SERVE U RIGHT for being hit in the face! SERVE U RIGHT if next time your Wife and children do not respect u and treat u like dirt!