It looks like Grab is continuing on its streak of underperforming.
Joji Philip Thomas, founder and editor-in-chief of local media company Dealstreetasia tweeted about how he was made to wait over 30 minutes when his Grab drivers cancelled on him twice after accepting the trip.
Furthermore, he tweeted how these cancellations were not immediate, they were only after he was made to wait.
— Joji Philip Thomas (@jojiphilip) April 29, 2018
He tweeted, “With #Uber gone, as consumers, we’ve been subject to such terrible service from @GrabSG – the danger is in a monopoly, the only player can get away with such poor service and consumers near the brunt of it”.
In a second tweet, he continued, “Wasted over 30 minutes as
@GrabSG Drivers randomly cancel after making us wait for so Long – cancellations with Grab are so common – an issue we rarely had with Uber”.
While the situation is as such now, in two days time, starting in the month of May, two new players will be entering the ride-hailing market here in Singapore. They are Jugnoo and RydeX. Even Go-Jek, a popular ride-hailing app in Indonesia is looking to partner with taxi-service ComfortDelGro.
Grab Singapore responded to Joji’s tweet, but it was unclear if any further actions were taken.
Hi Joji, sorry to hear that your drivers cancelled on you – this is definitely not the Grab experience we want you to have. Please DM us so that we can assist you further. Thanks. – Kay
— Grab Singapore (@GrabSG) April 29, 2018