Gleneagles Hospital waives ailing security guard’s medical bill; family donates funds raised online to next needy person


Gleneagles Hospital has generously waived the medical bills of Thomas Lukose – a security guard working at the hospital, wHo suffered a sudden heart Attack while on duty.

Thomas was patrolling Gleneagles Hospital on 13 September when he felt breathless. He was escorted to the A&E department by his friends where he collapsed from a heart attack. He was fighting for his life in the Intensive Care Unit (ICU), breathing with the help of a ventilator once warded.

Shocked and grief-stricken, Thomas’ family (comprising of an 85-year-old widowed mother and three brothers) tried to get him transferred to the less expensive SGH to no avail – there were no ICU slots available at SGH and it would be too risky to keep Thomas waiting for surgery any longer.

Forced to remain at private Gleneagles and authorise an urgent operation, Thomas’ family strudged to manage the mounting bill medical bill, which started from $40,000 before skyrocketing to $78,000 with the urgent operation.

Only S$13,500 of his medical bill was covered by his work insurance.

The family began a crowdfunding appeal online and had only raised about half the initial $40,000 they had appealed for when the healthcare group Gleneagles belongs to, Parkway Pantai, offered to cover Thomas’ full bill.

The healthcare group’s Acting CEO Phua Tien Beng revealed this in a letter to The Straits Times forum today and added that the family has accepted the gesture.

Thomas’ family decided to pay Parkway Pantai’s kindness forward, by opting to donate the money they raised to the next patient there who might be in need:

I want to thank everyone for their concern for Mr Thomas Lukose, one of our security guards at Gleneagles Hospital.
Thomas received timely and expert care from our doctors and staff when he suffered a heart attack at the hospital. We are very glad that he has made an excellent recovery and is now recuperating at home.
Ms Salma Khalik’s commentary (Allow subsidised rates for patients who opt for but can’t get such care; Oct 11) carried a suggestion that the hospital considers waiving the remainder of Thomas’ hospital bills not covered by insurance and MediShield Life.
Having reviewed the case, we have decided that the hospital should cover his outstanding medical bills.
It is the right thing to do. We regret the anxiety caused.
We have informed Thomas and his family of our offer. They have accepted our help and very generously diverted the money raised through crowdfunding to the next person in need.
Phua Tien Beng
Acting Chief Executive Officer
Singapore Operations Division
Parkway Pantai

Security officer suffers heart attack while on duty; forced to go private after lack of space in SGH


  1. Of course it’s the right thing to do considering the fallout the hospital will get if the management responded negatively. They would have been lauded had they waived the bill earlier to ease the pain and anxiety suffered by the patient’s family. Probably management did not foresee the story would unfold through social media

    • Ya, but surely got place for a stroke minister that received immediate medical attention which we commoner have to wait weeks just for a scan and then another few weeks just to see the doctor. Speaking from my own experience. That’s how fxxk up the system is. Minister life more impt than us, so coming election time dun come begging for votes from us commoners.

    • Agree its scary! If this can happen once it can happen again and the patient and family will be have an unwelcomed surprise and a shock indeed when presented with the hospital bill! All Sporeans are covered under MS Life which I understand caters for large hospital medical expenses if the patient checks into govt C class wards. If C class beds are not available MOH should provide reasonable alternatives at MOH’s cost afterall we are paying a premium for MS Life and our lives.

    • Chow Mincheong You’re also right friend. But the existing policy must be crystal clear to the public. I’m not aware of any clause in the MS Life plan that mentions that the policy benefits are only applicable subject to availability of ward beds (or am I wrong? I stand to be corrected). As an approximate anology, if you’re booked for an economy seat on an airline and economy is overbooked and there are available seats in business/1st class, the airline will offer these seats to the overbooked passengers at the same ecomomy fare that was paid by the economy passengers.

  2. They only went to the next level to extend and waived his bill bcos it was in social media.well done….*GE management*.but on the other hand… lets be honest…..sincerely speaking all of this decision from waving pymt and pain caused to his family alot. all of these should have been lifted up initially. after all that gentleman..also a patient..while active was protecting their premises,staffs, visitors and I said to you at the bottom of my heart *Mr Security Officer*.may god bless you and your family.

    • Singapore is a sad story bro. We as true born & breed citizens, serve the nation through National Service & WORK, in a way protect our nation, but have to worry how will be leave this earth in terms of medical costs. Dying in Singapore can be just as expensive as buying a HDB flat if unfortunately one’s fate is like this poor security guard. I foresee more Singaporeans dying at home or commiting suicide to avoid the ridiculous inflated medical costs on ourselves and families. It will be sad for some.