FedEx research shows more Malaysian SMEs adopting new technologies

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(From left to right) Ong Chee Tat, National Deputy President of SME Association of Malaysia; SC Chong, Managing Director of FedEx Express Malaysia Richard Tan, Co-founder and Managing Director of Lelong.my
 

A recent FedEx-commissioned study on trends being adopted by small and medium-sized enterprises (SMEs) in Asia Pacific (APAC) revealed a high adoption rate of new technologies among Malaysian SMEs.

Malaysian SMEs ranked fourth among nine surveyed APAC countries in digital platform implementation and third in adopting Industry 4.0 technologies.

Entitled Global is the New Local: The Changing International Trade Patterns of Small Businesses in Asia Pacific”, the research revealed that an average of 88% of Malaysian SMEs are adopting Digital Economy platforms such as e-commerce, mobile-commerce and social-commerce platforms. 

Also, 61% of Malaysian SMEs are optimistic that these platforms will help contribute to increased revenue growth in the next 12 months.  The study also found that 69% of Malaysian SMEs have incorporated Industry 4.0 technologies into their operations such as mobile payments, automation software and big data/analytics in particular.

“SMEs form the backbone of Malaysia’s economy so it is encouraging to see that SMEs have taken the initiative to grow their business through the adoption of new technologies, infrastructure-building, and expansion into international markets.” Said S. C. Chong, managing director, FedEx Express Malaysia, at a briefing session on the research results. 

Chong said it is critical for SMEs to take advantage of technological advancements as a catalyst to enter into new markets, improve customer service support and experience, and provide a more efficient end-to-end customer journey.

Digital Economy

In Asia Pacific, the Digital Economy is becoming an increasingly important driver of SME growth.  The survey revealed that 95% of APAC SMEs have made use of digital platforms such as e-commerce (82%), mobile-commerce (72%) or social-commerce (74%) in their business operations. The top social media platform used in APAC markets including Malaysia is Facebook, with the exception of China (WeChat) and Taiwan (LINE).

In comparison, Malaysia has an overall higher adoption rate of e-commerce (90%), mobile-commerce (87%) and social-commerce (86%) compared to other markets in Asia Pacific. 

Around 61% of Malaysian SMEs expressed confidence that the Digital Economy will help reduce barriers to finding global customers beyond APAC.  This finding is strongly supported by Malaysia having 146% mobile penetration, 22 million internet users, 18 million active social media users, and seven million online shoppers, leading to Malaysia ranking 31st among the most tech-ready countries around the world.

“By educating SMEs and raising their awareness about the advent of the Digital Economy, I am confident that there will be a rise in brick-and-mortar SMEs having an online presence to augment as well as being complementary to their business.

“At Lelong.my, our integrated online platform which comes with services such as e-payment solutions and digital storefronts, has allowed us to extend our reach to capture the younger generation of increasingly digital savvy customers and merchants.

“As an online retail platform, we continuously evolve and transform ourselves to ensure that we fully understand the consumer journey and experiences to make it a seamless, pleasant one,” said Richard Tan, co-founder of Lelong.my.

Industry 4.0

The research also shows a significantly high adoption rate of mobile payments among Malaysian SMEs at 90% (higher than the APAC SME average of 73%), with automation software and big data / analytics among the top Industry 4.0 technologies being used by SMEs at 84% and 77% respectively.

In addition, 78% of respondents agree that Industry 4.0 technologies have enhanced efficiencies in the supply chain and distribution channels while helping reduce challenges brought by cross-border payments.

“SMEs and Industry 4.0 are key components towards the growth of our nation as we work towards achieving a high-income economy. While technology may have lessen the gap between SMEs and larger industry players, SMEs still face various challenges in the adoption of the latest trends or tools in technology.

“Most SMEs may find that they lack sufficient finances, knowledge or workforce talent to adopt these new technologies. As such, we at SME Association of Malaysia are cognisant of the barriers to technology adoption and continues to guide, empower and support SMEs by providing strategic advice or counsel and initiating networking platforms to facilitate knowledge exchange,” said Ong Chee Tat, national deputy president, SME Association of Malaysia.