Commuters’ satisfaction ‘highest in 9 yeas’ – PTC’s survey results mocked

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Netizens are mocking the Public Transport Council’s (PTC) release of survey results which said that commuters’ satisfaction levels with public transport rose to 96.4 per cent last year. PTC said that the satisfaction levels were the highest in nine years and up from 91.8 percent in 2015.

Responding to the Channel NewsAsia’s (CNA) report of the survey in their Facebook, several netizens questioned the legitimacy of the survey.

The PTC’s survey said respondents gave public transport a satisfaction score of7.6 out of 10, up from 7.2 in 2015. There was improvement in commuter satisfaction across all service attributes for both bus and MRT services, it said.

PTC

“The addition of new trains to the North East and Circle Lines in 2016 had eased crowding and improved wait times and journey times. The opening of the Downtown Line 2 in December 2015 has enhanced the convenience of public transport travel for more commuters,” the PTC added.

source: PTC


Download PTC’s survey here: http://bit.ly/2kE076C