For the third time in five days, commuters have again experienced a delay in train services today as a train fault in In Toa Payoh caused services on the North-South Line to be disrupted.
While news of the delay was broadcast in stations, SMRT failed to notify commuters on their social media accounts, yet again. This means that commuters only found out that they will be delayed during their morning commute
At 7:32 this morning, one netizen posted that arrival time after Yishun going towards Marina South Pier would be delayed by 15-20 minutes, but a few minutes later, at 7:54, yet another netizen speculated that, because of overcrowding, delays would take more than 10 minutes.
— joo kuang (@jookuang) November 13, 2017
Commuters have already lashed out at SMRT for failing to announce disruptions to train services on their Facebook and Twitter accounts for delays last Thursday, 9 November, when commuters had to wait as long as half an hour for their trains.
The transport operator also failed to announce disruptions to train services on 6 November, 24 October and 19 September.
SMRT has yet to comment on today’s train disruption.
Needless to say, netizens are getting more and more tired of the frequent train delays and SMRT’s conspicuous silence over the matter on social media:
@SMRT_Singapore why is redline, almost every week got more than twice, having train fault? My 25min journey became almost an hour! I cant afford to wake up more early just because of anticipation of having train/track fault again.????
— Mic Spe Vill (@MichaelVillado) November 14, 2017
— freetrooper (@freetrooper) November 14, 2017
The people maintaining and running the ERP systems should switch with the MRT people.
— King Venom (@A1ex96Sim) November 14, 2017
— Singapore Sling (@SporeSling) November 14, 2017
What is the point of this account if it doesn’t update train delays???? ????????????@SMRT_Singapore
— Weihan13 (@weihan13) November 14, 2017
hello @SMRT_Singapore if there is train fault then ANNOUNCE IT
— (: (@ydntkmn) November 14, 2017
One commuter went so far as to beg the Prime Minister to do something about the problem:
— Platform B ???? (@platformb) November 13, 2017