Video footage of a passenger and Malaysian Customs Officer engaged in a heated argument surfaced the internet on February 23 which was shared by ROADS.sg. The incident occurred the day before at the Woodlands Johor Customs.
The clip started with the passenger explaining something to the officer, and the latter replying with, “I cannot hear you.” After a second, the officer was heard raising his voice angrily at the passenger which made the occupant step out of the vehicle to engage with the angry officer. The video fades out and resumes with the officer and passenger joined by a female passenger. By then, the officer seemed to have calmed down although he retained his authoritative pose with his hands on his hips while the passenger was all-out shouting in front of him. The female passenger kept trying to calm the man (presumably her partner) down.
ROADS.sg initially uploaded the video with the caption explaining that the customs officer told the Singaporean driver to transfer lanes due to the changing of shift work which the driver nor the passenger heard. Because of this misunderstanding, the officer approached the vehicle, thus sparking the shouting match.
Update:
The couple has reached out to ROADS.sg to explain their experience. The issue started at the immigration checkpoint wherein the officer asked for the name of the passenger’s wife, but due to the noisy surroundings, the passengers nor the driver heard the question. According to the couple, this caused the officer to become irritable and “was progressively provocative towards the occupant’s wife.” They shared that the wife was questioned some more even after giving their replies.
The officer also allegedly challenged the occupant to a fight prior to the footage caught on camera. The passengers were forced to delete all recordings of the incident before returning to Singapore and
The couple, who made a police report after their return also explained that no lane occurred due to a change in work shift.
The post ended with:
“There are no winners in this episode, and it has been an unpleasant and regrettable experience. Dashboard camera recordings have been furnished to the admin of Roads.sg. However, in the interest of all parties, closure of this matter is much preferred.”
Watch the video below:
Shouting match at Woodlands Johor Customs
Update: The couple involved have reached out to us and this is what really happened:While at the immigration checkpoint, the officer asked for the name of the occupant’s wife, however, due to the noise he was not heard. Apparently, this caused him to be irritable and was progressively provocative towards the occupant’s wife. He also questioned her multiple times even after being answered. The officer concerned had raised his voice multiple times and also challenged the occupant to a fight prior to the recording of the video clip. The officer concerned then proceeded to the vehicle to confront the occupant and thereafter, the argument in the video took place.While the passenger's outburst is regrettable, the customs officer had behaved in an entirely unprofessional manner and was even "thuggish" by challenging the passenger when he was merely defending his wife.The occupants were also forced to delete all videos from their phones before being allowed to return to Singapore. Following their return, a police report was also made. Additionally, there was no lane closure due to a change of shift. The lane was operating as per normal.There are no winners in this episode and it has been an unpleasant and regrettable experience. Dashboard camera recordings have been furnished to the admin of Roads.sg. However, in the interest of all parties, closure of this matter is much preferred._______________________________________[Audio available]Malaysian Customs Officer told Singapore driver to go to the next lane due to the changing of shift work. Apparently, the SG driver and passenger could not hear and some misunderstanding occurred and words were exchanged.Customs Officer then approaches the passenger to clarify what he said and then the shouting began. The lady(possibly the wife) kept trying to calm him down. Then some other guy told this Singapore guy to cool down and forget about it. Only then the driver moved to queue in the other lane.Happened on 22/2/19 at 11.21pm Woodlands Johor Customs.Credit: Anonymous
Posted by ROADS.sg on Friday, 22 February 2019